Goldmine CRM
GoldMine Enterprise Edition is an award winning Customer Relationship Management solution from FrontRange Solutions. GoldMine Enterprise Edition (GMEE) offers a complete, modular approach that helps Sales, Marketing and Service organizations reduce costs, drive revenue and improve overall customer interactions. GMEE is designed with innovative technology for greater configurability and flexibility. These features, along with an inclusive dashboard and analytics platform, provide easy access to customer information with improved workforce efficiency. This combination of innovative technology and proven industry best practices creates an unprecedented solution that enhances your business, the way you want to run it.
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Relationship Management
- Manage relationships the way you naturally organize your business, by account, household, distributors or other specially defined category-go beyond generic customer or contact categories
- Centralize information in one repository-integrate third-party “data silos,” Finance or Accounting departments, order management systems, back-end ERP, and more
- Gain a 360 degree view of your customer or other relationship data-data from any system and any source, exposed for use or integrated robustly-you decide
Sales Management
Opportunity Management
- Real-time visibility into all your sales activities, including product and services information and revenue details
- Built-in Sales Methodology support keeps processes consistent and sales cycles on track
- Easy-to-use interface helps you manage all information surrounding sales opportunities
Forecast Management
- Forecast tools enable sales users to better predict, manage, and analyze their pipeline
- Ensures sales users stay focused on reaching their sales quotas
- Forecast dashboards allow management to view, analyze and manage forecast figures, properly and accurately
Quoting
- Integrated Quoting Tool automates what previously were common failure points in the sales process
- Guaranteed consistency of customer information, products, pricing, and cross-selling offers
- Flexible approval processes allow you to standardize quotes and manage exceptions
Marketing Automation
Campaign Management
- Create and manage campaigns easily
- Create test campaigns and run trials. Predict and quantify campaign ROI
- Fine-tune campaigns, as they roll out, using real-time data
Lead Management
- Distribute leads to the right person automatically using configurable business rules
- Adjust and optimize your management in real-time-rank, qualify, reassign, and more,
- Use extensible business logic to maximize the value of your lead analysis
Customer Support
- Consistent, real-time answers via email, telephone, Web and all other access points
- Access to full customer case history, including data pulled from sources across the organization
- Customer support Best Practices and opportunities to streamline processes increase productivity
Dashboards
- Robust dashboards are configurable at all levels
- Define your dashboard look and feel and extensible data set rules
- Real-time data increases opportunity capture
Analytics & Reports
- GoldMine Enterprise Report Center provides central reporting tool
- Powerful report configuration without programming knowledge
- Assure reporting consistency across your organization
Integration
- Integration can be robust or by exposure of a table or database
- Microsoft Outlook, robust integration
- Windows Vista, including .XML Gadgets
- Microsoft .Net
- Microsoft SQL
- Oracle
- And many more third-party applications
